Machine learning, automatic speech recognition, Explainable AI and Large Language Models (LLMs) help predicting the customer needs, enabling customers and client-facing folks to improve customer experience and to take the best actions in order to improve their conversion.
Accessible Technologies
Accessible Technologies
Accessible Technologies
Speech-to-Text, Text-to-Speech, and Speech Analytics solutions make digital environments more accessible for individuals with hearing, visual, or speech impairments. By converting speech into text, they enable communication in silent or noisy settings; by turning text into natural speech, they help visually impaired users access informati
Speech-to-Text, Text-to-Speech, and Speech Analytics solutions make digital environments more accessible for individuals with hearing, visual, or speech impairments. By converting speech into text, they enable communication in silent or noisy settings; by turning text into natural speech, they help visually impaired users access information. Speech Analytics further enhances accessibility by identifying user challenges and improving overall communication experiences.
Assistive Technologies
Accessible Technologies
Accessible Technologies
These technologies serve as supportive tools that help people communicate and interact more effectively in daily life, education, and work. Voice-controlled systems empower users with physical limitations, Text-to-Speech engines provide spoken access to written information, and Speech-to-Text applications enable real-time participation fo
These technologies serve as supportive tools that help people communicate and interact more effectively in daily life, education, and work. Voice-controlled systems empower users with physical limitations, Text-to-Speech engines provide spoken access to written information, and Speech-to-Text applications enable real-time participation for those with hearing or speech difficulties. Speech Analytics also assists by analyzing vocal tone and emotion to deliver adaptive, personalized support.
Inclusive Technologies
Accessible Technologies
Inclusive Technologies
Speech-related solutions promote equal access and participation across languages, accents, age groups, and cultural backgrounds. Speech-to-Text systems with multilingual recognition capabilities foster inclusivity, Text-to-Speech systems offer diverse voices and tones to reflect user preferences, and Speech Analytics tools ensure fair, un
Speech-related solutions promote equal access and participation across languages, accents, age groups, and cultural backgrounds. Speech-to-Text systems with multilingual recognition capabilities foster inclusivity, Text-to-Speech systems offer diverse voices and tones to reflect user preferences, and Speech Analytics tools ensure fair, unbiased interpretation of voice data. Collectively, these technologies build digital environments that are culturally sensitive, equitable, and human-centered.
AIATUS Speech & Emotion Analytics Values
Automatic Speech Recognition
Enables text-based analytics by converting audio recordings into text
Speaker Diarization
Distinguishes speakers from audio recordings
Speech Quality Enhancement
Improves the quality of the audio recording, enabling high-performance analytics
Voice Based Emotion Recognition
Detects vocal emotion of speakers from audio recording
Sentiment Analysis
Detects sentiment of speakers from transcription of the audio recording
Automated Agent Assessment Scorecard
Agent quality scoring as a result of voice and text-based analytics
DASHBOARDS & REPORTS
Automated Agent Assessment Scorecard
Automated Agent Assessment Scorecard
Automated Agent Assessment Scorecard
Customer Satisfaction
Automated Agent Assessment Scorecard
Automated Agent Assessment Scorecard
Bad Word Analytics
Automated Agent Assessment Scorecard
Bad Word Analytics
Speech Analytics
Bad Word Analytics
Sentiment Analysis
Voice Emotion
Vocal Event
Word-Frequency
Vocal Event
Wordcloud
Word-Frequency
Vocal Event